Within an hour of sending your proof to us (during normal business hours) we will email you and let you know that you have been successfully verified or if there was an issue with your documentation.

TIP: Please check your spam folder if you have not received notification before you contact us. it would be nice

Your deadline is the cut-off date by which we must complete your enrollment verification. If your deadline is within the next five days, you will be given the deadline in the emails we send. The deadline is designated by your airline and is subject to change, but it is ALWAYS 14 days or fewer.

Please log in and go to the My Account page on the StudentUniverse website or contact them to update any of your account information. A name mis-spelling may prevent you from using your airline ticket. Your reservation will be ticketed quicker if we have your correct school and student/faculty status on file.

No, you do not need to buy an ISIC/ITIC (International Student/Teacher Identity Card) to purchase tickets from us. Other student travel companies require you to buy an ISIC/ITIC card (for over $20), but we do not. We do not accept ISIC/ITIC or BUNAC cards as proof of student/faculty status.

F1 Visas are acceptable proofs of enrollment, but we cannot, unfortunately, accept J1 Visas.

Students graduate, leave school, and transfer often, so we periodically re-verify student/faculty status.

Please go to the "My Stuff" page on the StudentUniverse website and update your school. If you have any questions, please contact a StudentUniverse representative.

If you currently have student/faculty status with more than one school, be sure that your account matches the school that you choose to send in documentation from.

If the proof you sent was not valid, we will email and call you with an explanation of and solution for the problem. All proof should include your name as it appears on your account, your current school, and show that you are a current student or faculty member.

You are still eligible for student discounts, but if you sign up with your valid school email address you will likely go through the verifications process faster. If you signed up without your school email address and would like to update your account to include it, please contact StudentUniverse to have your account updated.

In order to verify your student/faculty status we may need you to send us documentation. We will contact you via phone and email explaining what we need.
If we have emailed you, it is because we need you to send -via email or fax- proof that you are currently enrolled.
Common documentation includes: university ID card and current class schedule or current grades; or a letter from your school's registrar (human resources for faculty).

Toll Free within the U.S./Canada: 866-841-6374
From outside the U.S./Canada: 617-830-6056

We have set up multiple alternate methods of sending in your documentation and do NOT recommend sending your documentation via regular mail. We are often working with urgent deadlines and you may lose out on your ticket. Please contact us if you think this is your only option.

It takes us about one hour to process incoming documentation. Unless your deadline is today or there is other urgency to your situation, please wait 1 hour and check your email (we will send you a confirmation when your email has been processed) before calling.

TIP: Please check your spam/bulk email folder.

It takes us about one hour to process incoming documentation. Unless your deadline is today or there is other urgency to your situation, please wait 1 hour and check your email (we will send you a confirmation when your email has been processed) before calling.

TIP: Please check your spam/bulk email folder.

Highlighting and copying a webpage or document and pasting or dragging and dropping it into an email or word document is not a valid way to send proof; as it is alterable. Please send your proof as a scanned document, digital image or as a Screen Capture.

To send your proof using our Print Screen Method:

• Position the document you want us to see on your monitor so that your name, university name and current term are visible
• Press the print screen button once (it is typically located near the F12 button on your PC Keyboard; you may have to use the function button on your laptop) Mac users: Open Apple+Shift+3
• PC Users - Open up a new word document and right click on your mouse to paste the image into the document.
• MAC Users - Print screen automatically saves a copy of your screen
• Attach the document containing your print screened proof to an email and send it to us at verifications@studentsonly.com

If you are a student or faculty member at a government-accredited degree-granting college, community college, or university of 2-4 years then YOU are eligible! You do not need to be attending school full time, and as long as you are currently enrolled and taking/teaching classes, you are eligible.

No, so we recommend that if you are looking to travel with a friend or relative who is not currently a student or faculty member, look for the flights you want with StudentUniverse, then coordinate the same flights on one their partner sites, Travelocity or Orbitz. You can then request the airline to seat you together.

If you are looking to travel with a friend or relative who is not currently a student or faculty member, we suggest you look for the flights you want with us, then coordinate the same flights on one our partner sites, Travelocity or Orbitz. You can then request the airline to seat you together.

Some of the student airfares do have age requirements. Once you have logged in to the StudentUniverse website, only fares you're eligible for will be shown.

Unfortunately, high school students and teachers, unless they are part of a group of 12 or more passengers, are not eligible to purchase from StudentUniverse. If you are part of a group of 12 or more, get a quote from the StudentUniverse Group Department.

You will be eligible when you can provide proof of enrollment or non-refundable payment to the school for housing or tuition.

Full or part-time students and faculty currently enrolled or teaching are eligible.

Then you would not be eligible as you must be currently enrolled to enjoy our student discounts.

You are only eligible to purchase student deals while you are a student. You can book flights that depart after you drop your classes, graduation, etc. IF you book them while you are still enrolled/teaching.

StudentUniverse will charge your credit card after we have confirmed your valid student/faculty status.

If you did not receive your flight confirmation from StudentUniverse within 24 hours of completing the verifications process, please check your bulk/spam folders before contacting StudentUniverse.

Please contact StudentUniverse for any questions directly related to your airline ticket.

If your school is not listed, you can make the request for a school to be added via StudentUniverse. Schools must be accredited by a government approved accrediting agency and grant degrees.